How to Reach the Editorial Team
Got a correction, a question, a press request, or a privacy inquiry? You’re in the right place. This page sets out the right channel for each kind of message and what to expect from us in response.
If your collection was missed, your bin needs replacement, you have a service complaint, or you need to book a bulky-item pickup, contact your municipality's customer-service channel — usually 311 in larger Canadian cities, or the city's online service portal in smaller communities. garbage-collection.org/ is an editorial guide, not a service-resolution body. We cannot dispatch trucks. See the routing table at the bottom of this page.
Pick the Right Subject Line
All inquiries go through one inbox: info@garbage-collection.org. The right subject line gets your message to the right person fastest.
Correction
Wrong portal URL, outdated schedule, wrong PRO operator, redesigned interface that no longer matches our walkthrough, accepted-materials list that’s been updated under EPR transition.
Subject: Correction Response within 7 business daysGeneral editorial
Suggestions for new content, missing municipalities or topics, requests to expand a section, suggestions for new provincial coverage as EPR rolls out.
Subject: Editorial feedback Response within 14 business daysPress & media
Reporters, policy researchers, and broadcasters wanting to discuss our methodology, comment on a Canadian waste-policy story, or interview our editorial team.
Subject: Press inquiry Same-day or next-business-day responsePrivacy & data
PIPEDA access, correction, and deletion requests; Quebec Law 25 access, rectification, deletion, and portability; BC PIPA / Alberta PIPA requests.
Subject: Privacy request Within 30 days (PIPEDA / Law 25)Legal & copyright
Copyright complaints under the Canadian Copyright Act, trademark concerns under the Trademarks Act, defamation inquiries under provincial law.
Subject: Legal — copyright Acknowledgment within 5 business daysAccessibility
If something on the site doesn’t work for you with a screen reader, keyboard navigation, magnification, or another assistive technology.
Subject: Accessibility issue Priority — usually 1–3 business daysCookies & advertising
Questions about a specific cookie, opt-out of advertising, or how to send a Global Privacy Control signal. Quebec residents have additional rights under Law 25’s confidentiality-by-default principle.
Subject: Cookies Response within 7 business daysPartnerships & advertising
Advertising inquiries, content partnerships, syndication requests for verified content.
Subject: Partnership inquiry Response within 14 business daysWhat to Include in Your Message
- The page URL on garbage-collection.org/ you're referring to (if relevant)
- The municipality or province your question relates to
- What you expected to find or what you think is wrong
- If possible, the link from the official municipality or PRO that supports the correction
- A contact email so we can reply (we don’t share your email — see our Privacy Policy)
Please don’t include Social Insurance Numbers, full bank-account information, health information, or other sensitive personal data in messages to us. We don’t need it and we can’t act on it. If you’re trying to navigate a specific service issue, your municipality’s 311 line is the right channel, not us.
What We Cannot Help With — Routing Table
| If you need… | Go to… |
|---|---|
| Report a missed garbage, recycling, organics, or yard-waste pickup | Your municipality’s 311 line or service portal — every municipality page links to it |
| Replace a damaged or missing cart / Blue Box / Green Bin | Your municipality’s customer service or service portal |
| Book a bulky-item / large-item pickup | Your municipality’s appointment booking portal (often through 311) |
| Question about your municipal property tax that funds collection | Your municipality’s tax office |
| EPR producer registration or compliance question | The relevant PRO — Circular Materials, Recycle BC, ARMA, SK Recycles, MMSM, Recyc-Québec, ÉEQ, Divert NS, etc. |
| Find an HHW depot | Your municipality’s HHW page or your provincial environment ministry’s depot finder |
| E-waste drop-off | Recycle My Electronics (EPRA) — recyclemyelectronics.ca |
| Battery drop-off | Call2Recycle Canada — call2recycle.ca |
| Paint, solvents, flammables drop-off | Product Care Recycling — productcare.org |
| Used motor oil or antifreeze drop-off | Provincial used-oil management association (BCUOMA, AUOMA, SARRC, MARRC) |
| Tire drop-off | Provincial tire-stewardship program |
| Sharps or pharmaceutical return | Health Products Stewardship Association — healthsteward.ca |
| Privacy complaint about a Canadian organization | Office of the Privacy Commissioner of Canada (OPC) — priv.gc.ca |
| Privacy complaint (Quebec) | Commission d’accès à l’information du Québec (CAI) — cai.gouv.qc.ca |
| Spam (CASL violation) | Canadian Radio-television and Telecommunications Commission (CRTC) — fightspam.gc.ca |
| Misleading-advertising complaint | Competition Bureau Canada — competitionbureau.gc.ca |
How We Operate
garbage-collection.org/ is a digital-only publication. We don't have a physical office open to the public, do not accept walk-in visitors, and do not publish a postal address for general correspondence. Email is the way to reach us.
What We Won’t Engage With
- Abusive, threatening, or harassing messages — these are not acted on and may be reported to authorities
- Messages targeting specific municipal workers, collection contractors, PRO staff, or community members for harassment
- Bulk SEO outreach, link-insertion requests, and “guest post” pitches that aren’t relevant to Canadian municipal waste collection
- Requests to remove factual statements about a municipality, PRO, or provincial agency that are accurate and properly sourced
- Service complaints — we don’t dispatch trucks; that’s the municipality’s job
- Producer-side EPR-compliance consulting requests — those need a qualified Canadian environmental lawyer or compliance consultant
- Generic marketing emails, sales pitches, and unsolicited proposals not specific to our work
Ready to Send Us a Message?
Pick the right subject line, include the page URL and any supporting official link, and we’ll respond within the time stated for that channel.
📧 info@garbage-collection.org